Connect Channels: Usage Guidelines

These guidelines keep Connect organized as the number of channels grows, so people can find the right conversation instead of hunting through duplicates or dead channels.

When to Create a New Channel

Create a new channel when:

• A recurring workflow or function is being established that doesn't fit an existing channel.

• A project has a defined scope, team, and timeline.

• A new store location or department is being onboarded.

Don't create a new channel for a one-off question — post in an existing operational channel instead.

Naming Best Practices

• Use lowercase and hyphens only — no spaces, underscores, or special characters (e.g., nyc-holiday-schedule, not NYC_Holiday Schedule).

• Keep names short and descriptive — aim for under 30 characters.

• Lead with the location code when the channel is store- or region-specific (e.g., bos-, nyc-, la-).

• Skip abbreviations unless they're on your org's approved list — if a new hire wouldn't recognize it, spell it out.

Channel Hygiene

• Review all channels quarterly and archive anything inactive.

• Archive project channels within 30 days of project close.

• Give every channel a description that states its purpose and owner — no exceptions.

• Search before creating — if a channel close to what you need already exists, use it instead of starting a duplicate.