Connect Channels: Usage Guidelines

When to Create a New Channel

• A new recurring workflow or function is being established that doesn't fit an existing channel.

• A project has a defined scope, team, and timeline.

• A new store location or department is being onboarded.

• Do not create new channels for one-off questions — use an existing operational channel instead.

Naming Best Practices

• Always use lowercase and hyphens — no spaces, underscores, or special characters.

• Keep names short and descriptive (ideally under 30 characters).

• Use location codes consistently (e.g., bos, nyc, la) if your org uses them.

• Avoid abbreviations unless they are universally understood across your team.

Channel Hygiene

• Review all channels quarterly and archive inactive ones.

• Project channels should be archived within 30 days of project close.

• Channel descriptions must always include purpose and owner.

• Avoid duplicate channels — search before creating.