AI Assistant: AI Sidekick Security & Data Privacy

AI Sidekick is built on enterprise-grade AWS infrastructure, with security and privacy built in at every layer.

Infrastructure

AI Sidekick runs on AWS Bedrock and Amazon Kendra — fully managed, enterprise-grade AI services designed for reliability and scale.

Encryption

All data is encrypted in transit using TLS and encrypted at rest using AES-256, meeting industry-standard security requirements.

Data Privacy

No customer or company data is ever used to train third-party AI models. Your organization's content stays within your environment.

Stateless Processing

The underlying AI model (Claude Sonnet) processes each prompt statelessly. This means inputs are not stored or shared outside of internal quality logging — each interaction is treated independently, with no retention of conversation history across sessions.

Model Upgrades

As new AI models are released, Progress Retail evaluates each one for performance, reliability, and safety before any upgrade is made. Updates are not automatic — your organization is protected from unvetted model changes.